How can we help
How can we help?
Ask a question or describe the problem you are facing.
How do I contact customer service?
You may reach customer service from 8 a.m to 5 p.m. Central Standard Time (CST) Monday-Friday via phone 713-446-1245 for US. You may leave a voice mail after the hours and we will return the next business day.
Email your questions or comments to [email protected] your email will be responded within 1 business day.
What is the business hours?
We are available to help with the order Monday-Friday from 9 a.m to 6 p.m CST.
What if I wished to place a large order?
For bulk shipments in excess of 500 Ibs, additional shipping options can be obtained via customer Service 713-446-1245
What is the currency price online?
Prices online are set in US Dollar and all purchases made through our store will be inUS Dollar Currency
How to pay my order?
We accept Visa, MasterCard and Discover AMERICAN EXPRESS AND PAYPAL WITH DEBT AND CREDIT
When does my credit card get charged?
At the time u place the order we will pre authorize your cards total amount including all the total amount including all appilicsble taxes and shipping charges once we successfully ship ur order we will collect payment from your credit card
What is a pre-authorization?
At the time you submit your order, we will request that your financial institution create a pre-authorization
hold on your account. This means that we are not actually charging ur account so your not responsible to pay.
Does my billing address have to match the adress on file with the credit card?
Yes. For your card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish to ship to does not need to match your billing or dredit card adress. Shipping transit time domestic Shipping 5 to 7 bunnies days from product availability . Ground up to 4 bunnies days from product availability 2nd day up to business days from product availability .uk economy 7 to 15 business days from product availability
Can I ship to order to my p.o.box ?
Yes but only the u.s postal service can deliver to a p.o.box ups and fedEx cannot deliver packages to p.o.boxes .
What is fedex international mail ?
FedEx international mail is service that fedEx provides to ship internationally using the local postal service .
How dose fedEx courier will pick up your order and take it to a fedEx mail sorting facility . The postal agency sorts .stamps and transports your mail directly to the appropriate foreign postal authorities . The foreign postal authorities deliver your mail.
Should I ship to my po box when using fedEx international mail ?
Yes please use any address that can accept postal mail .if your destination cannot accept mail ,then you will need to use your mail directly to the appropriate foreign pastel authorities deliver your mail.
Will I receive tracking information if I ship with fedEx international mail ?
No , since your odder will be shipped via the postal service , there will not be any tracking information .
What is the policy on returns?
We accept returns or exchange of other items within thirty (30) days of date of shipment . A fifteen percent (15%) restocking fee will apply purchaser